Our cancellation policy is as follows:
Refunds less $50.00 administration fee are given for cancellations received no less than 30 days prior to the event. Refunds are not possible less than 30 days before the event, regardless of personal circumstances. Cancellation policy is final and not negotiable. We regret the difficult personal circumstances that prevent people attending including medical concerns and emergencies, severe weather or transport difficulty, however the logistics of event management prevents us from assuming responsibility for such difficulties.
Transfer of registration to another event
If transferring to another event with two weeks or less notice you will be liable for cost of the venue and hospitality per head charge for both venues.
Transfer of registration to another person
Registrations are transferable IN FULL to another person on notification in writing and no admin fees are charged for this service. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.
Cancellation/reschedule of an event
We will contact you within 10 days of the event date on the rare occasion that we need to cancel/reschedule an event. You will be offered the following options:
- A full refund of your paid registration fee
- Transfer of your registration into another equivalent event on our calendar
- A credit note for the full amount paid to be used at any future events
We undertake no liability for cancellation of travel and accommodation costs and recommend taking travel insurance.